Work on the go, pick up phone calls from home, from the work phone or even your mobile phone and always stay connected.
These are two call forwarding technologies in a VoIP phone system – Find me allows the user to receive incoming calls at any location, and follow me allows the user to be reached at any number of designated phones, whether in a sequence or ringing all at once.
Depending on how the PBX is configured, one can also route messages, voice email, and fax over VoIP if the VoIP system has unified communication capabilities.
Essentially, Follow Me is call forwarding but from a different destination extension. If no connection is made once all the numbers on a user-defined list have been called, virtual PBX may route the call to voicemail.
Some also call it mobile twinning; If the caller dials your virtual phone number, your office phone and your mobile phone ring simultaneously. That means multiple phones can ring at once sometimes, apart from mobile and office, one could also make it ring to their home phone or any other phone.
If a user doesn’t want all the phones to ring at the same time, the user can program the hosted PBX to ring each phone in sequential order, e.g. ring the office one first, then the mobile phone and the last one could be the home phone and place a rule that if none of them answers, then suggest the caller leave a voice mail message.
If your extension is 200, you go to a different office in the country or your colleague’s desk and realise that you’ve forgotten to forward your phone. Then you can pick up the existing extension where you’re presently at and dial the feature code for following me along with your extension and password for your extension. The calls to that extension 200 will start to be delivered to your colleague’s extension.
This feature is included in our premium package, so if you are on Basic and Standard, you won’t have access to it. You have to pay more to get the premium package. Not everyone needs the Find me/Follow me feature, as it depends on how you conduct business.
If you’re doing flexible working or your business embraces the flexible working element, this Find me/Follow me call forwarding service is a must-have. Typically, small and medium-sized businesses tend to use this feature a lot.