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DDI Numbers

Call the right person without going through time-consuming indirect calls.

 

Choose your DDIs or block of DDI phone numbers for all your staff members and connect to our cloud VoIP system. Talk to us for further information.

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DID is a feature provided by VoIP Business

DID (Direct Inward Dialling) is a feature provided by VoIP Business

When you signup with VoIP Business you are given a number which is called a DID number. The given number given to you connects you to the PSTN (public switched telephone network) networks around the world.

 

VoIP Business provides DID (Direct Inward Dialing) features for you. This feature allows your business to assign a personal number to every member of the staff, without having to install a separate phone line. With DID the telephony traffic is split up and is more easily manageable.

Direct Inward Dialling Scenario in PBX

DID brings some awesome benefits for your business’s customer care and marketing.

 

Let’s say, an established business outsources its marketing campaigns to some other country. It’s customers won’t call on foreign numbers, as they reside in the same country where the company exists. That’s why the company’s need DID local numbers for the marketing team to make the customers believe they are calling on local numbers. 

ddi Direct Inward Dialling Scenario in PBX

Benefits of our DDI feature

Furthermore, customers tend to feel that they receive a better customer experience when they can speak to the individual directly. This adds a personal touch when the customers call the employees rather than the company.

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Track your marketing effort

Along with many benefits, you can track your marketing efforts with DID number. You can assign DID numbers to your different marketing efforts allowing you to measure the calls resulting for certain campaigns.

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Enhance you customer service

You can certainly enhance you customer service quality and make call experience much better. With DID number the customer’s calls gets directed to  the desired employee or  department. Thus they need not bother pressing buttons during calls and waiting until they find the right person to resolve their query.

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Attract Local Customers

DDI number can help you attract Local Customers to your company. With a local number customers actually feel that their company is local. It is a fact that customers choose a local number over a toll-free number.

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Save Cost

DID number gives you the opportunity to save cost. By using the IP technology along with DID numbers you can install IP phone at your company’s remote locations. Then you can have DID local numbers to each location. This simple procedure reduces the price and maintenance of a PBX at every location and the monthly bills that come along with it.

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Fast and Direct access

You can make your whole working system a lot more efficient with DID number. Nowadays, callers want to talk to the intended recipient as soon as possible. Most of the callers do not like to be put on hold. Most customers have difficulty in remembering the extension of the recipient with whom they want to speak.

Frequently Asked Questions

Every business owner knows about telephone numbers. Telephone numbers are 10-digit numbers assigned to the customers, vendors and others to contact your company. With the growing services like SIP trunking and VoIP, DDI is now used as an alternative to traditional telephone numbers. The major difference is that a telephone number can be used for any purpose. However, a DDI is specially provided to a specific locality and is used for businesses.

A conventional telephone number is directly connected to a copper telephone line. Every line has a number and is used for making and receiving calls. As a business one needs multiple lines for concurrent calls. In this way when a call comes on the main number it is received, if another call comes at the same number then it will go to the next line which is available.

A direct inward dial number doesn’t need a physical telephone line. DID numbers are directed towards “call paths”. Similar to physical copper lines, call paths establishes the number of concurrent calls. With VoIP there is no copper wire to be dealt with. DID is known for being flexible. DDI numbers can be used as main company numbers, which will ring directly to an extension or virtual numbers which are controlled to execute a lot of functions. With VoIPBusiness, there are no charges for long distance calls. Your DDI number exists virtually independent of a physical line and you can make it ring wherever you want.

If you get DID numbers then your company has the ability to appear as a part of the local community regardless of your company’s physical location. Most customers give preference to local vendors because it provides more comfort, easier access, fast service and more accountability. Therefore, when you use DID numbers your company number will not be restricted to your location.

With DID numbers your employees’ labour expenses reduce. DDI numbers minimise the receptionist duties. If you assign the DID numbers to each individual then every caller can directly reach the party they want to talk to by simply dialling the DID of that employee. Instead of answering each incoming call the employee can be reached whenever required by the caller. This gives receptionist the ability to perform other duties throughout the day.

Bandwidth is supplied to DDI numbers as part of VoIPBusiness inbound voice services.

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Proven Track Record!

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