Call Transfer
Control your incoming calls with call transfer. It is part of our telephony service and can be used regardless of any VoIP Business plan.
Flexibly Control All Incoming Calls
A call transfer service enables a user to relocate existing phone call to another user or phone. As part of a fully managed business phone system, this is a common feature used for a warm transfer, which announces the call to the person one is transferring the call to. Easily transfer any calls to another person on VoipBusiness.
The call transfer feature enables one to transfer a call to another internal extension or also to another external phone. There is an option to answer the call before transferring it or doing a cold transfer.
Essentially, call transfer can comprise of a variety of flexible ways to control your incoming calls. There are typically 4 services nested in a call transfer service, they are call forwarding, call divert, call hold and call waiting.
Call Transfer Scenario in PBX
Cold transfer: Someone is calling you, but you don’t want to pick up to answer. Do a cold transfer by transferring the call to another user (internal extension) or on another external phone (landline or mobile). You won’t have to answer the call because the call will be transferred.
Warm transfer: If you get a customer’s call but don’t deal with its issues. You can simply do a call transfer. After telling the customer about the call transfer, you can perform a warm transfer to the relevant department. You can shift the call to voicemail even if no one picks up the call transfer.
Benefits of Call Monitoring Features
Smooth call transition
Navigate from one department to another to resolve customers’ issues. This feature helps agents smoothly transition between calls to find the right person who can resolve customers' problems.
Time saving
Save your customers time by connecting them with the right person on the spot. In this way, you can turn enraged customers into satisfied ones.
Frequently Asked Questions
Call transfer is included in our premium package, so if you are on Basic and Standard, you don’t need to pay extra charges for it. And not everyone needs the Find me/Follow me feature as it depends on how you conduct your business.
If you’re doing flexible working or if your business embraces the flexible working element, then this Find me/Follow me call forwarding service is a must have – typically small and medium sized businesses tend to use this feature a lot.
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