Pickup Groups

Use call pickup groups to allow other users to pick the phone and assist as and when needed. Have more work processed and tasks completed at the end of the day!

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More is possible with VoIP Business

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How Pickup Groups Work?

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Pickup group is an advanced feature that is offered by VoIP Business. It allows all incoming calls to a particular group of numbers to be directed to a single extension or a few different devices. This can be incredibly useful in situations where the office is understaffed for any reason – building renovation, holiday season etc. The Pickup Group feature can be combined with others such as call waiting to ensure that customers always talk with an employee instead of having to leave a message.

Pickup Groups Scenario in PBX

You can pick up calls for another team as part of the Group call pickup. One can also pick up calls for another colleague as part of that call pickup group. The people in a pickup group can be designated to pick up calls on behalf of other people. For example, if calls come to the sales team – which is a ring group, then directors can also pick the call on the behalf, so a group of 3 directors for example can form part of a pick up group. There could be 5 directors in a ring group, for example, executive board has 5 members with 2 non-executives, so that 3 of them can actually do something for the sales team, that means as users they can be part of the Sales pick up group or be in the same Directors ring group and do a Group call pick up by dialing the appropriate call pickup group number.

call conference in voip business

Benefits of Call Monitoring Features

Call picking on the go.

Answer the phone for your colleague, on his/her behalf.

Building team spirit.

Help out the team by using the team spirit and pickup calls for other groups.

Be 24/7 available.

Never miss an important call for the whole business, ensure multiple people are present to entertain an incoming client’s call.

Learn and grow together.

Get other employees trained for, the Pickup Group feature works well for in scenarios where there is a need for employee training.

Pickup configuration at your fingertips.

Easy to configure the pickup options and administer them on a cloud pbx such as ours.

Answer calls from anywhere.

The call pickup feature allows you to answer a call at your phone for another extension within your pickup group.

Pickup Group FAQs:

How to pick up within the same group?

One can use softkey and for Group pickups, there could be another softkey such as GPickUp. You can further customise controls on our cloud PBX.

Can I use the BLF feature on my phone to pickup?

Yes, if you’re using our business grade Cisco IP phones, then one can press the pre-programmed BLF key (speed-dial key) on the phone, to receive inbound calls to the pickup group.

Is this an advanced feature?

Definitely, if you choose our premium package, we’ll configure the call queues, the IVR and the ring groups in such a way that your business would be able to access the pickup feature. This configuration is one of the most popular amongst our clients who tend to be operating vibrant businesses.

Do I need special phones or separate equipment for the call pickup?

No, if you’re using Cisco phones or other popular brands that are compatible with VoipBusiness, such as Yealink and Gigaset, it should not be an issue. Also, you don’t need any extra equipment as our cloud PBX will handle all of it.

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