Call Forwarding

Call Forwarding is one of the most important feature, allowing smooth call redirection to colleagues, teams, queues, IVR, or external numbers for effective communication.

call forwarding in voip business

Use Call Forwarding In Our Hosted PBX

The Call Forwarding feature allows you to forward calls to other employees in the same or different location. You can even forward calls to recipients outside your company. The feature does not work based on the pre-set criteria, it lets you forward calls in real-time.

Call forwarding can also be used to ring several numbers or devices in a sequence. For example, if the 1st employee doesn’t answer the phone then maybe the 3rd employee can handle the call. This feature also allows you to forward calls to the voicemail of an intended recipient.

Call Forwarding Scenario in PBX

The call forwarding feature helps you answer all the incoming calls. It forwards the calls to an available number when your team isn’t there to answer them in the first place. Thus, you can shift to any place to get all the inbound calls of your business. This feature allows you to forward the calls to any number (landline or mobile phone) or any department in or out of your company to get the calls. The caller whose call you just missed might be a prospective client. So, you can use this feature to convert a lead into a buyer.

Benefits of the Call Forwarding Feature

Automatic call forwarding

You can automatically forward all calls to any phone number whether of your office, home or even mobile phone to make sure that your calls are getting answered.

Choice of pattern

You can forward any call to any extension, phone number, and department or group sequentially and at the same time.

Ease of use

You are allowed to specify the number of times the phone rings before the call is forwarded to the next phone number.

Prioritise important calls

This feature makes it a lot easier to forward calls on the basis of caller ID information, date, time and much more. It is a way to make sure that important callers get prioritised and routed.

Frequently Asked Questions

How many phone numbers can I forward calls to?

You can forward calls up to 10 phone numbers. All the numbers can ring at the same time or sequentially. You can specify the settings according to your requirement. Forward calls to up to 10 phone numbers, which can ring simultaneously or in the order you specify.

Is it difficult to change the settings for call forwarding?

No, VoIP Business makes it easy for you to change the settings at any time you want. All you need is to use your phone, tablet or computer. With a few clicks you can easily set up and change the settings for call forwarding whether it is for an individual or an entire department. As users you can configure your own settings for individual forwarding to suit your work schedule.

What will my callers experience?

First, every caller will hear the company greeting or if the call is to the direct individual then the individual’s greeting. Then the Auto-receptionist will ask the caller to hold whilst the call is connected. If you want, you can activate the setting where Auto-receptionist will ask all callers for their names and you will hear the caller’s name first.

Can I forward calls to non-VoIPBusiness numbers?

Yes. This feature allows you to forward calls to any number and any device.

Can I forward calls to international numbers?

Yes. The call forward feature allows you to send calls to any international number through VoIPBusiness’ low rates.

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