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Smartphone call recording apps are cellular applications that facilitate you in recording the incoming and outgoing calls on your phone. They provide automatic means of recording calls for one or more end-users with just a few taps. These types of apps let you store an electronic record of your calls. Call recording apps help companies […]
Best Phone Call Recording Apps for IOS & Android 2022 Read More »
Call Centres continuously face new challenges while trying to improve their agent efficiency and enhance customer satisfaction. Having improved agent efficiency and increasing customer satisfaction can feel like conflicting goals. However, by utilising the call centre improvement strategies like improving the technology used, reducing agent workload and improving representatives’ skills, the Call Centres can resolve
3 Great Strategies for Call Centre Improvement Read More »
