Call Analytics
What is Call Analytics?
- Call Analytics in our communication dashboard is all about collecting, studying, and understanding data from voice calls made over the internet using VoIP technology. The main goal is to help improve how well your VoIP system works.
How Can One Access Call Analytics?
- Our communication dashboard has a special section for Call Analytics. Here, you’ll find a detailed overview of all user interactions, with logs of incoming and outgoing calls. It makes it easy to keep an eye on how users are interacting with the system, helping businesses to improve their communication strategies.
To access Call Analytics, just follow these steps:
- Log in to your account.
- Locate and select the “Analytics” icon situated in the left sidebar.
- A new pop-up window will appear on your interface.
Summary
Quickly see how your VoIP calls are performing, including stats on total calls, missed calls, received calls, and outbound calls.
Get a Swift Summary of:
- Total Calls
- Missed Calls
- Received Calls
- Outbound Calls
- Click on three dots present next to the date in the upper right corner. Choose the option to get a summary of calls for a specific duration.
- You can filter data for today, this week or this month and also get a summary of calls for a specific date and time.
Users
This section shows a clear view of all the users in your organisation along with important details like:
- Total Calls
- Missed Calls
- Received Calls
- Outbound Calls
- Total Call Duration (TCD)
Access stats for today, this week, month, or customise your time range for maximum efficiency.
- It is easy to look at calls for different users—just click on the user you want to check.
Numbers
- The Numbers section gives you similar data to the Users section, but it is organised by the phone numbers assigned within your organisation.
You can get insights of:
- Inbound Calls
- Outbound Calls
- Missed Calls
- Total Call Duration (TCD)
- Active Call Duration (ACD)
- Time to Answer (TTA)
Teams
In the Teams section, you will find a complete summary of how all the teams in your organisation are performing.
Delve into specifics such as:
- Total Calls
- Received Calls
- Missed Calls
- Total Call Duration (TCD)
- Active Call Duration (ACD)
- Time to Answer (TTA)
You can sort this information by day, week, or month, or customise it to suit your needs.
Voicemail
Here, you can view detailed analytics on voicemail, so you can review and respond to messages easily.
Reporting
The Reporting section lets you create custom reports for individual users or extensions. These reports can include details like:
Such as:
- Call Source
- Call Destination
- Call Time & Date
- Call Duration
- Call Recording
You can also create a customised report using filter and fetch a report against specific user, number, date and time.
Note
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