Port Existing Numbers
Overview:
- If you are thinking of porting (transferring) a number to our communication dashboard it is best to get in touch with us first to see if we can transfer your number from your current provider.
- We have agreements with most UK providers, but sometimes, we might not be able to port your number.
What numbers can we port?
- We can port most 01 or 02 numbers for UK towns and cities.
- We can port mobile numbers from all the UK major network providers.
- We can port some UK national 03 and 08 numbers from the following providers- Gamma, Magrathea, Vodafone, Virgin, AQL, and Talk Talk.
Porting landline numbers
Before we begin, it is best to contact us to check if we can transfer your number. If we can, we’ll send you a form to fill out online. This form allows us to ask your current provider to release your number.
How long does it take to port a landline number?
- Porting a landline number can be tricky because of the manual process used by UK telecoms. It can take anywhere from a week to a month.
How much does it cost to port a landline number?
- It costs £20.00 + VAT to port a landline number to our communication dashboard. If your provider rejects the port due to incorrect information, we may charge an extra fee for each attempt.
Porting mobile numbers
To port your mobile number, just ask your current provider for a PAC (Porting Authorisation Code). They should be able to give it to you right away over the phone. Do not cancel your contract with them yet. Once you have your PAC, let us know, and we’ll handle the rest.
How long does it take to port a mobile number?
- Porting a mobile number is very simple and will take between 1 and 2 business days.
- Once the port has completed then your contract with your old provider will automatically be cancelled.
How much does it cost to port a mobile number?
- Porting mobile numbers to our communication dashboard is free.
Important points to consider
Landline Numbers
When you transfer your landline number to our communication dashboard, your existing line will stop working on the day of the transfer. If you had broadband on that line, it will also stop. Make sure you plan ahead!
You might need to set up a new broadband service before porting your number. Do not cancel your current contract until the number has been successfully transferred. If you cancel too early, you might lose your number. Once the port is done, it’s up to you to contact your old provider to cancel any services you no longer need.
Mobile Numbers
When you transfer your mobile number, your existing mobile service (including data) will stop on the day of the transfer. If you want to use our communication dashboard without WiFi, you’ll need a mobile data connection, so we suggest getting a SIM-only plan from a UK network provider.
If you still want to use your phone for personal calls, you’ll need to get a new SIM card with a new number.
Porting your numbers away from VoIP Business
We hope you won’t need to, but if you ever decide to leave our communication dashboard, you can port your numbers to another provider for free. Just make sure your new provider can take your number. We have agreements with most major UK providers, but we can’t guarantee your new provider will be able to do this.
We’re currently able to port geographic numbers with the following providers:
UK Geographic Numbers
- Affinity
- AQL
- BSkyB
- BT
- Colt Technology Services
- Edge
- Gamma
- GCI
- Gradwell
- Ihub
- Inclarity
- Invoco
- KCOM (Hull)
- Level 3 Communications / Global Crossing
- Magrathea
- Mintaka Ltd
- Orbtalk
- Simwood
- Sky
- Spitfire
- Talk Talk
- Telephony Services (inc. Gradwell)
- Verizon
- Virgin Media
- Virgin Media (inc. Eurobell)
- Vodafone
- Vodafone (Your Communications)
- Vodafone C&W
- Vodafone Energis
- Vodafone Thus
- Voicehost
- VoIP Unlimited
- Voxbone
- Wave crest UK Limited / New Call
UK National Numbers
- Affinity
- AQL
- BT
- Colt
- Gamma
- Gradwell
- Ihub
- Inclarity
- KCOM (Hull)
- Magrathea
- Mintaka Ltd
- Simwood
- Sky
- Spitfire
- Talk Talk
- Telephony Services (inc. Gradwell)
- Verizon
- Virgin
- Vodafone
- Vodafone C&W
- Vodafone Energis
- Vodafone YC
- Voicehost
- Voxbone
What if my current provider isn’t listed?
- We are always working on adding more providers to our list. If your provider isn’t listed, don’t worry. Just contact our support team, and we might still be able to help.
- Sometimes, your current provider might have arranged for another company to handle porting. To find out, ask your provider and then get back to us with their response. We’ll do our best to help you port your number.