Call Queue

Call Queue Overview A Call Queue organizes inbound calls when there are more callers than available agents. This ensures efficient

Force Feature Button How Does The Force Button Feature Function? The Force button allows administrators to control how long sub-users

Members Inside Queue Call Queue Members: Call queue members are responsible for answering incoming calls. Each queue must have at

Call Queue (Main Options) How Can Organisations Optimise The Functionality Of Call Queues Within Our Communication Dashboard? To make the

Call Queue-Advance Options Call Recording The call recording feature is crucial for tracking and improving how agents handle calls in

Call Queue (Agent & Timing Options) How To Select Retry Time? Retry time is how long the system waits before

Call Queue (Announcement Options) Select Periodic Frequency What Is Periodic Frequency? Periodic announcements are messages that play for callers in