Sound Library
What Is a Sound Library in Our Communication Dashboard?
In our communication dashboard sound library is a collection of audio files that helps in creating a professional experience. These audio files can be built-in or uploaded from your computer. People hear these sounds during different interactions, like when they use a menu to choose options.
These audio files can improve user interaction. For example, when a caller reaches an IVR menu, the system plays recorded sounds to guide the caller through different options.
Where Can You Use Sound Library Audio Files?
The audio files in the sound library can be used for different features such as interactive voice response (IVR) menus, Music on Hold (MOH) , and other announcements.
How To Access Sound Library?
You can Access sound library by following the steps given below:
- Log into your Account.
- Click on the settings icon on the left side of the screen, then click on Global Settings.
- Scroll down to find the Sound library and click on it.
- Here, you will see all the available sound files. You can now use any of these files.
Now you can use any audio file in the sound library.
How To Upload Audio Files For MOH, IVR Or Announcement Module From Sound Library?
Follow the steps below to upload new audio files in the sound library:
Our communication dashboard allows you to upload audio files seamlessly in the sound library and use it for different modules. It enables you to get a more refined and customised audio experience.
- Start by logging into your account.
- Click on the settings icon present in the left side bar. Go To Global Settings in Admin settings.
- Scroll down and click on view button next to the Sound library option.
- Here you can see different modules including all, MOH, and announcements.
- Now click on +add sound button in the top right corner.
- A new interface will appear.
- Click on the upload button and choose the file you want to upload.
You can use this audio file whenever you want.
How Can You View Sound Files Separately For Different Modules?
- You can easily view sound separately for different modules. When you access the sound library by following the procedure described above you will see all the modules.
- Click on your required module MOH or Announcement.
- A new interface will appear where you can see all the audio files for the selected module.
How Can You Search Audio Files in The Sound Library?
In the our communication dashboard’s Sound Library Option you also have the option to search sound.
Follow the steps below to search a sound file:
- Log into your account and go to Global settings.
- Navigate to the Sound Library.
- Click on Search Sound in the right corner.
- There appear different options including All, Mine, Shared with me and Systems.
- Click on the required option to filter the sound files.