VoIP Business FreshDesk Integration
FreshDesk CRM integration provides the added advantage of a robust business communication system.
How to integrate FreshDesk CRM with VoIP Business?
Follow these steps to integrate FreshDesk with VoIP Business:-
- Log into VoIP Business Account. 🡪 Navigate down to the Settings icon.
- After clicking Settings, scroll down, and 🡪 Click the Integrations button.
- Then, log into your FreshDesk CRM. 🡪 Click your profile button at the top right corner.
- Now select profile settings in the drop-down menu.
- In the profile settings window, you will see all your profile details.
- Copy the API key from the “Your API Key” menu on the top right corner of your window.
- Go back to your VoIP Business Integrations page. 🡪 Click the “+” in the FreshDesk integration.
- Paste your URL and API key into the new window. 🡪 Click Submit 🡪 Done.
Benefits of FreshDesk Integration
There are some major benefits of FreshDesk integration to VoIP Business including:
Contact Synchronisation:
- Sync your FreshDesk data into the VoIP Business database. You can view and interact with emails, messages, and calls in one place.
Call Activity Logging:
- You can log every call, SMS, voicemail, or any other communication activity to FreshDesk.
Enhanced Inbound Caller ID:
- You will see full contact details and tags on your inbound call if your contact is in your FreshDesk CRM.