Brief Overview Of Settings
VoIP Business is a smart phone system designed to fit the needs of your business. This guide gives you a quick overview of the different settings available and shows you how to set them up easily.
Settings For Sub-Users (Accessible to all user types)
My Numbers
- It basically shows the details of all the numbers purchased by the Admin of the account.
- Here you can also set your Caller ID.
- When a number is assigned to a ring group you can configure voicemail and forwarding settings from here.
- Call settings enable you to manage various call features, like call forwarding, business hours, custom music on hold, call waiting, and email notifications for missed calls.
My Settings
- My Settings enables you to manage your personal information, call, notification, voicemail, devices and integration settings in our communication portal.
Administrator Settings (Available To Admin Only)
Users
- Admins can create users within their account based on their chosen package.
- Admin has the right to customise all users settings.
- The admin can add or remove users.
- Admins can also give administrative rights to sub-users when creating their accounts by using the ‘Set as admin’ button.
Teams
- The Teams feature lets admins add users to groups within the organisation to improve call management.
- Each team has its own extension, allowing multiple phones to ring when someone dials that extension.
- This feature enhances the allocation of incoming calls across various departments, benefiting every business.
Numbers
- In the Numbers Settings, admins can buy, add, or port new numbers.
- Admins can also assign these numbers to users, teams, or the IVR system.
IVR
- Our IVR system helps route calls to the right person by creating automated menus for customers.
- The system answers incoming calls with a pre-recorded greeting and offers different menu options to help callers reach the right person quickly.
Call Queue
- Call Queue places incoming calls in a virtual line while they wait for an agent to answer.
- In the Call Queue settings, you can manage and add different call queues and their members.
Music On Hold
- The Music on Hold feature replaces silence with music or a message while callers are on hold.
- You can customise the music or message to keep customers engaged and give your business a professional image.
Billing
- Our communication dashboard has an easy-to-use billing section where you can find all the billing information for your account.
Global Setting
- With Global Settings, you can set your country and time zone within our application.
