Call Forwarding is one of the most important features of any modern telephone system. It gives you the ability to forward a call to another person, team or to other extensions.
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The Call Forwarding feature allows you to forward calls to other employees in the same or different location. You can even forward calls to recipients outside your company. The feature does not work based on the pre-set criteria, it lets you forward calls in real time. Call forwarding can also be used to ring several numbers or devices in a sequence.
For example, if the 1st employee doesn’t answer the phone then maybe the 3rd employee can handle the call. This feature also allows you to forward calls to the voicemail of an intended recipient.
The business VoIP phone system allows you to manage all of your phone calls. The system provides you with a range of features to easily forward your calls on the basis of particular criteria which you can choose according to your business. You can keep all your customers satisfied by using this call forwarding feature.
Call Forwarding Scenario in PBX