{"id":2953,"date":"2023-12-16T15:06:48","date_gmt":"2023-12-16T15:06:48","guid":{"rendered":"https:\/\/voipbusiness.com\/kb\/?p=2953"},"modified":"2025-03-17T08:23:06","modified_gmt":"2025-03-17T08:23:06","slug":"voip-business-teams-n","status":"publish","type":"post","link":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/","title":{"rendered":"VoIP Business-Teams"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Teams<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Overview<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Teams help businesses manage calls by directing them to specific departments like sales, accounts, or customer support to\u00a0 improve efficiency and reduce wait times.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

Creating A Team <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Create a team to organize call routing and improve collaboration within your organization.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tLog into your account.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIn the \u201cAdministrator Settings\u201d go to \u201cTeams\u201d.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"click\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick \u201c+Add Team\u201d on the upper right corner.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t
        \n\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tEnter \u201cTeam\u2019s Name\u201d and click \u201ccreate team\u201d. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t\t
        \n\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t\t
        \n\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t

        Assigning Number To A Team \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t

        Assign a number to a team to ensure all team members receive incoming calls to that number.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

        \n\t\t\t\t
        \n\t\t\t\t\t\t\t
          \n\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGo to \u201cAll Numbers\u201d in the \u201cAdministrator settings\u201d. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick on a \u201cnumber\u201d you want to assign to a team. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick \u201cAssign\u201d next to \u201cIncoming calls\u201d. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIn the new interface click \u201cTeams\u201d. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSelect a \u201cteam\u201d and click \u201cDone\u201d. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t
            \n\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tYou can also assign a number by going into admin settings -> Click Teams -> select a team -> Click Add\/Remove telephone number ->Select a number -> click on Done.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
            \n\t\t\t\t\t\t
            \n\t\t\t\t\t
            \n\t\t\t
            \n\t\t\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t

            How to Edit Teams?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t

            Edit teams to update names, manage members, adjust settings, and configure call routing whenever needed.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

            \n\t\t\t\t
            \n\t\t\t\t\t\t\t
              \n\t\t\t\t\t\t\t
            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGo to \u201cTeams\u201d in the \u201cAdministrator Settings\u201d<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
              \n\t\t\t\t
              \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
              \n\t\t\t\t
              \n\t\t\t\t\t\t\t
                \n\t\t\t\t\t\t\t
              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tHere you can: <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick the \u201cteam name\u201d to edit it.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t
                  \n\t\t\t\t\t\t\t
                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\u201cAdd or remove\u201d team members.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                  \n\t\t\t\t
                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"add\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                  \n\t\t\t\t
                  \n\t\t\t\t\t\t\t
                    \n\t\t\t\t\t\t\t
                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tEnable\/Disable Pickup groups<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t
                      \n\t\t\t\t\t\t\t
                    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSet up \u201ccustom hold music\u201d.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                      \n\t\t\t\t
                      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                      \n\t\t\t\t
                      \n\t\t\t\t\t\t\t
                        \n\t\t\t\t\t\t\t
                      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tEnable \u201ccall forwarding\u201d and \u201cbusiness hours\u201d settings.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                        \n\t\t\t\t
                        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                        \n\t\t\t\t
                        \n\t\t\t\t\t\t\t
                          \n\t\t\t\t\t\t\t
                        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\u201cDelete \u201ca team if no longer needed. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                          \n\t\t\t\t\t\t
                          \n\t\t\t\t\t
                          \n\t\t\t
                          \n\t\t\t\t\t\t
                          \n\t\t\t\t
                          \n\t\t\t\t\t

                          \nAdding Or Removing Users from A Team \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                          \n\t\t\t\t
                          \n\t\t\t\t\t\t\t
                            \n\t\t\t\t\t\t\t
                          • \n\t\t\t\t\t\t\t\t\t\tAdd or remove users from a team to manage team members and adjust call handling as needed.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSelect a \u201cteam\u201d which you want to \u201cedit\u201d <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick \u201cAdd\/remove users\u201d and select \u201cUser\u201d you want to add in the team. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tFor removing the \u201cUser\u201d you just need to \u201cUncheck\u201d the box with the \u201cusername\u201d.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                            \n\t\t\t\t
                            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                            \n\t\t\t\t\t\t
                            \n\t\t\t\t\t
                            \n\t\t\t
                            \n\t\t\t\t\t\t
                            \n\t\t\t\t
                            \n\t\t\t\t\t

                            Chat Within A Team<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                            \n\t\t\t\t
                            \n\t\t\t\t\t\t\t
                              \n\t\t\t\t\t\t\t
                            • \n\t\t\t\t\t\t\t\t\t\tChat within teams to communicate, share files, and collaborate efficiently.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                              \n\t\t\t\t
                              \n\t\t\t\t\t\t\t
                                \n\t\t\t\t\t\t\t
                              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tLog in to your account and click \u201cChat\u201d <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tNow select \u201cTeams\u201d and click on a \u201cteam chat\u201d from the chat list. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tNow select \u201cTeams\u201d and clHere you can conduct discussions, send files, documents, share pictures and conduct video calls too.ick on a \u201cteam chat\u201d from the chat list. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                \n\t\t\t\t
                                \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                                \n\t\t\t\t\t\t
                                \n\t\t\t\t\t
                                \n\t\t\t
                                \n\t\t\t\t\t\t
                                \n\t\t\t\t
                                \n\t\t\t\t\t

                                Checking Team Flow <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                \n\t\t\t\t
                                \n\t\t\t\t\t\t\t\t\t

                                Edit teams to update names, manage members, adjust settings, and configure call routing whenever needed.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                \n\t\t\t\t
                                \n\t\t\t\t\t\t\t
                                  \n\t\t\t\t\t\t\t
                                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGo to \u201cTeams\u201d and hover on a \u201cTeam\u2019s Name\u201d.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick \u201cFlow button\u201d to view team flow. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick \u201cclose\u201d to go back. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                  \n\t\t\t\t
                                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                                  \n\t\t\t\t\t\t
                                  \n\t\t\t\t\t
                                  \n\t\t\t
                                  \n\t\t\t\t\t\t
                                  \n\t\t\t\t
                                  \n\t\t\t\t\t

                                  Setting Up Call Forwarding For Incoming Team Calls\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                  \n\t\t\t\t
                                  \n\t\t\t\t\t\t\t\t\t

                                  Set up call forwarding for incoming team calls to redirect them to a user, another team, or an IVR menu.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                  \n\t\t\t\t
                                  \n\t\t\t\t\t\t\t
                                    \n\t\t\t\t\t\t\t
                                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGo \u201cTeams\u201d and select a \u201cteam\u201d for setting call forwarding. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tScroll down to \u201ccall routing\u201d. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick \u201cchange\u201d next to when \u201ccalls are not answered\u201d. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSelect the \u201cForward to a user, team, or IVR menu\u201d to set your call routing preferences.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                    \n\t\t\t\t
                                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                    \n\t\t\t\t
                                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                    Teams Overview Teams help businesses manage calls by directing them to specific departments like sales, accounts, or customer support to\u00a0 improve efficiency and reduce wait times. Creating A Team Create a team to organize call routing and improve collaboration within your organization. Log into your account. In the \u201cAdministrator Settings\u201d go to \u201cTeams\u201d. Click \u201c+Add […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[],"class_list":["post-2953","post","type-post","status-publish","format-standard","hentry","category-voip-business-teams"],"yoast_head":"\nVoIP Business-Teams - Knowledge Base<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VoIP Business-Teams - Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Teams Overview Teams help businesses manage calls by directing them to specific departments like sales, accounts, or customer support to\u00a0 improve efficiency and reduce wait times. Creating A Team Create a team to organize call routing and improve collaboration within your organization. Log into your account. In the \u201cAdministrator Settings\u201d go to \u201cTeams\u201d. Click \u201c+Add […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/\" \/>\n<meta property=\"og:site_name\" content=\"Knowledge Base\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-16T15:06:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-17T08:23:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/click-on-teams-from-setting.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2876\" \/>\n\t<meta property=\"og:image:height\" content=\"1382\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#\\\/schema\\\/person\\\/edfef96103ea2bb6ca36f9eee694a707\"},\"headline\":\"VoIP Business-Teams\",\"datePublished\":\"2023-12-16T15:06:48+00:00\",\"dateModified\":\"2025-03-17T08:23:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/\"},\"wordCount\":457,\"image\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/click-on-teams-from-setting.png\",\"articleSection\":[\"Teams\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/\",\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/\",\"name\":\"VoIP Business-Teams - Knowledge Base\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/click-on-teams-from-setting.png\",\"datePublished\":\"2023-12-16T15:06:48+00:00\",\"dateModified\":\"2025-03-17T08:23:06+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#\\\/schema\\\/person\\\/edfef96103ea2bb6ca36f9eee694a707\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/click-on-teams-from-setting.png\",\"contentUrl\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/click-on-teams-from-setting.png\",\"width\":2876,\"height\":1382,\"caption\":\"click on teams from setting\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-teams-n\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Teams\",\"item\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/category\\\/voip-business-teams\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"VoIP Business-Teams\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#website\",\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/\",\"name\":\"Knowledge Base\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#\\\/schema\\\/person\\\/edfef96103ea2bb6ca36f9eee694a707\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\\\/\\\/voipbusiness.com\\\/kb\"],\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/author\\\/alan_4m0ixiij\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"VoIP Business-Teams - Knowledge Base","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"VoIP Business-Teams - Knowledge Base","og_description":"Teams Overview Teams help businesses manage calls by directing them to specific departments like sales, accounts, or customer support to\u00a0 improve efficiency and reduce wait times. Creating A Team Create a team to organize call routing and improve collaboration within your organization. Log into your account. In the \u201cAdministrator Settings\u201d go to \u201cTeams\u201d. Click \u201c+Add […]","og_url":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/","og_site_name":"Knowledge Base","article_published_time":"2023-12-16T15:06:48+00:00","article_modified_time":"2025-03-17T08:23:06+00:00","og_image":[{"width":2876,"height":1382,"url":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/click-on-teams-from-setting.png","type":"image\/png"}],"author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/#article","isPartOf":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/"},"author":{"name":"admin","@id":"https:\/\/www.voipbusiness.com\/kb\/#\/schema\/person\/edfef96103ea2bb6ca36f9eee694a707"},"headline":"VoIP Business-Teams","datePublished":"2023-12-16T15:06:48+00:00","dateModified":"2025-03-17T08:23:06+00:00","mainEntityOfPage":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/"},"wordCount":457,"image":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/#primaryimage"},"thumbnailUrl":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/click-on-teams-from-setting.png","articleSection":["Teams"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/","url":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/","name":"VoIP Business-Teams - Knowledge Base","isPartOf":{"@id":"https:\/\/www.voipbusiness.com\/kb\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/#primaryimage"},"image":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/#primaryimage"},"thumbnailUrl":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/click-on-teams-from-setting.png","datePublished":"2023-12-16T15:06:48+00:00","dateModified":"2025-03-17T08:23:06+00:00","author":{"@id":"https:\/\/www.voipbusiness.com\/kb\/#\/schema\/person\/edfef96103ea2bb6ca36f9eee694a707"},"breadcrumb":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/#primaryimage","url":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/click-on-teams-from-setting.png","contentUrl":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/click-on-teams-from-setting.png","width":2876,"height":1382,"caption":"click on teams from setting"},{"@type":"BreadcrumbList","@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-teams-n\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.voipbusiness.com\/kb\/"},{"@type":"ListItem","position":2,"name":"Teams","item":"https:\/\/www.voipbusiness.com\/kb\/category\/voip-business-teams\/"},{"@type":"ListItem","position":3,"name":"VoIP Business-Teams"}]},{"@type":"WebSite","@id":"https:\/\/www.voipbusiness.com\/kb\/#website","url":"https:\/\/www.voipbusiness.com\/kb\/","name":"Knowledge Base","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voipbusiness.com\/kb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.voipbusiness.com\/kb\/#\/schema\/person\/edfef96103ea2bb6ca36f9eee694a707","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/voipbusiness.com\/kb"],"url":"https:\/\/www.voipbusiness.com\/kb\/author\/alan_4m0ixiij\/"}]}},"_links":{"self":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts\/2953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/comments?post=2953"}],"version-history":[{"count":62,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts\/2953\/revisions"}],"predecessor-version":[{"id":7154,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts\/2953\/revisions\/7154"}],"wp:attachment":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/media?parent=2953"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/categories?post=2953"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/tags?post=2953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}