{"id":2889,"date":"2023-12-16T13:21:15","date_gmt":"2023-12-16T13:21:15","guid":{"rendered":"https:\/\/voipbusiness.com\/kb\/?p=2889"},"modified":"2025-03-17T09:24:10","modified_gmt":"2025-03-17T09:24:10","slug":"what-force-feature-do-new","status":"publish","type":"post","link":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/","title":{"rendered":"What force feature do?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2889\" class=\"elementor elementor-2889\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f54d330 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f54d330\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13a89ce\" data-id=\"13a89ce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a175568 elementor-widget elementor-widget-heading\" data-id=\"a175568\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Force Feature Button<span style=\"letter-spacing: -0.6px\"><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2112792 elementor-widget elementor-widget-heading\" data-id=\"2112792\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Does The Force Button Feature Function?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd84644 elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"bd84644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The Force button allows administrators to control how long sub-users remain in a call queue. It ensures agents stay engaged in their assigned queues, preventing voluntary exits and maintaining call center efficiency.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8242b1f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8242b1f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e5b2bd9\" data-id=\"e5b2bd9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5dd4a14 elementor-widget elementor-widget-heading\" data-id=\"5dd4a14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">How To Switch On\/Off The Force Button?<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9c4e37 elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f9c4e37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Log in to your account. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Go to \u201csettings\u201d and click \u201ccall queue\u201d <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Select a specific call queue that needs attention. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Scroll down to \u201cset up your queue members\u201d, and click \u201cAdd\/remove users\u201d. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Once you \u201cselect a user\u201d the \u201c force button\u201d appears next to it. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Click the \u201c Force button\u201d for every user you want. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Select \u201ctype of extension\u201d and click \u201c done\u201d. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1ecdd elementor-widget elementor-widget-image\" data-id=\"2b1ecdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"980\" height=\"472\" src=\"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2-1024x493.png\" class=\"attachment-large size-large wp-image-2892\" alt=\"\" srcset=\"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2-1024x493.png 1024w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2-300x144.png 300w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2-768x369.png 768w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2-60x29.png 60w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2-150x72.png 150w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2.png 1366w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b92cca0 elementor-widget elementor-widget-image\" data-id=\"b92cca0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"980\" height=\"454\" src=\"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-29-1-1024x474.png\" class=\"attachment-large size-large wp-image-2893\" alt=\"\" srcset=\"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-29-1-1024x474.png 1024w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-29-1-300x139.png 300w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-29-1-768x356.png 768w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-29-1-60x28.png 60w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-29-1-150x69.png 150w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-29-1.png 1349w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87ea117 elementor-widget elementor-widget-image\" data-id=\"87ea117\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"980\" height=\"472\" src=\"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-33-1024x493.png\" class=\"attachment-large size-large wp-image-2894\" alt=\"\" srcset=\"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-33-1024x493.png 1024w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-33-300x144.png 300w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-33-768x369.png 768w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-33-60x29.png 60w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-33-150x72.png 150w, https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-33.png 1366w\" sizes=\"(max-width: 980px) 100vw, 980px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-664c567 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"664c567\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-217bfc6\" data-id=\"217bfc6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbead90 elementor-widget elementor-widget-image\" data-id=\"bbead90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1366\" height=\"645\" src=\"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/Force-Feature.gif\" class=\"attachment-full size-full wp-image-6939\" alt=\"Enable Force Feature\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9f7f36f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f7f36f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2632f23\" data-id=\"2632f23\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ced559 elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8ced559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">The Force button allows administrators to control how long sub-users remain in a call queue. It ensures agents stay engaged in their assigned queues, preventing voluntary exits and maintaining call center efficiency.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Force Feature Button How Does The Force Button Feature Function? The Force button allows administrators to control how long sub-users remain in a call queue. It ensures agents stay engaged in their assigned queues, preventing voluntary exits and maintaining call center efficiency. How To Switch On\/Off The Force Button? Log in to your account. Go [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-2889","post","type-post","status-publish","format-standard","hentry","category-voip-business-call-queue"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What force feature do? - Knowledge Base<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What force feature do? - Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Force Feature Button How Does The Force Button Feature Function? The Force button allows administrators to control how long sub-users remain in a call queue. It ensures agents stay engaged in their assigned queues, preventing voluntary exits and maintaining call center efficiency. How To Switch On\/Off The Force Button? Log in to your account. Go [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/\" \/>\n<meta property=\"og:site_name\" content=\"Knowledge Base\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-16T13:21:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-17T09:24:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1366\" \/>\n\t<meta property=\"og:image:height\" content=\"657\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#\\\/schema\\\/person\\\/edfef96103ea2bb6ca36f9eee694a707\"},\"headline\":\"What force feature do?\",\"datePublished\":\"2023-12-16T13:21:15+00:00\",\"dateModified\":\"2025-03-17T09:24:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/\"},\"wordCount\":147,\"image\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/call-queue-31-2-1024x493.png\",\"articleSection\":[\"Call Queue\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/\",\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/\",\"name\":\"What force feature do? - Knowledge Base\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/call-queue-31-2-1024x493.png\",\"datePublished\":\"2023-12-16T13:21:15+00:00\",\"dateModified\":\"2025-03-17T09:24:10+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#\\\/schema\\\/person\\\/edfef96103ea2bb6ca36f9eee694a707\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/call-queue-31-2.png\",\"contentUrl\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/call-queue-31-2.png\",\"width\":1366,\"height\":657},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/what-force-feature-do-new\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Call Queue\",\"item\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/category\\\/voip-business-call-queue\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"What force feature do?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#website\",\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/\",\"name\":\"Knowledge Base\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#\\\/schema\\\/person\\\/edfef96103ea2bb6ca36f9eee694a707\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\\\/\\\/voipbusiness.com\\\/kb\"],\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/author\\\/alan_4m0ixiij\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What force feature do? - Knowledge Base","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"What force feature do? - Knowledge Base","og_description":"Force Feature Button How Does The Force Button Feature Function? The Force button allows administrators to control how long sub-users remain in a call queue. It ensures agents stay engaged in their assigned queues, preventing voluntary exits and maintaining call center efficiency. How To Switch On\/Off The Force Button? Log in to your account. Go [&hellip;]","og_url":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/","og_site_name":"Knowledge Base","article_published_time":"2023-12-16T13:21:15+00:00","article_modified_time":"2025-03-17T09:24:10+00:00","og_image":[{"width":1366,"height":657,"url":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2.png","type":"image\/png"}],"author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/#article","isPartOf":{"@id":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/"},"author":{"name":"admin","@id":"https:\/\/www.voipbusiness.com\/kb\/#\/schema\/person\/edfef96103ea2bb6ca36f9eee694a707"},"headline":"What force feature do?","datePublished":"2023-12-16T13:21:15+00:00","dateModified":"2025-03-17T09:24:10+00:00","mainEntityOfPage":{"@id":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/"},"wordCount":147,"image":{"@id":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/#primaryimage"},"thumbnailUrl":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2-1024x493.png","articleSection":["Call Queue"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/","url":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/","name":"What force feature do? - Knowledge Base","isPartOf":{"@id":"https:\/\/www.voipbusiness.com\/kb\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/#primaryimage"},"image":{"@id":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/#primaryimage"},"thumbnailUrl":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2-1024x493.png","datePublished":"2023-12-16T13:21:15+00:00","dateModified":"2025-03-17T09:24:10+00:00","author":{"@id":"https:\/\/www.voipbusiness.com\/kb\/#\/schema\/person\/edfef96103ea2bb6ca36f9eee694a707"},"breadcrumb":{"@id":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/#primaryimage","url":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2.png","contentUrl":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-31-2.png","width":1366,"height":657},{"@type":"BreadcrumbList","@id":"https:\/\/www.voipbusiness.com\/kb\/what-force-feature-do-new\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.voipbusiness.com\/kb\/"},{"@type":"ListItem","position":2,"name":"Call Queue","item":"https:\/\/www.voipbusiness.com\/kb\/category\/voip-business-call-queue\/"},{"@type":"ListItem","position":3,"name":"What force feature do?"}]},{"@type":"WebSite","@id":"https:\/\/www.voipbusiness.com\/kb\/#website","url":"https:\/\/www.voipbusiness.com\/kb\/","name":"Knowledge Base","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voipbusiness.com\/kb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.voipbusiness.com\/kb\/#\/schema\/person\/edfef96103ea2bb6ca36f9eee694a707","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/voipbusiness.com\/kb"],"url":"https:\/\/www.voipbusiness.com\/kb\/author\/alan_4m0ixiij\/"}]}},"_links":{"self":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts\/2889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/comments?post=2889"}],"version-history":[{"count":20,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts\/2889\/revisions"}],"predecessor-version":[{"id":7162,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts\/2889\/revisions\/7162"}],"wp:attachment":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/media?parent=2889"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/categories?post=2889"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/tags?post=2889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}