{"id":2855,"date":"2023-12-16T10:29:44","date_gmt":"2023-12-16T10:29:44","guid":{"rendered":"https:\/\/voipbusiness.com\/kb\/?p=2855"},"modified":"2025-02-12T08:18:18","modified_gmt":"2025-02-12T08:18:18","slug":"voip-business-call-queue-main-options-new","status":"publish","type":"post","link":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/","title":{"rendered":"VoIP Business-Call Queue (Main options)"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Call Queue (Main Options)<\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t

How Can Organisations Optimise The Functionality Of Call Queues Within Our Communication Dashboard?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

To make the most of call queues you need to log in to your account. Follow these steps to manage and customise your call queues:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tLog into your account. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGo to the \u201cSettings\u201d<\/b> icon positioned at the left-bottom sidebar.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAccess Call Queue Settings: In the admin settings, select \u201cCall Queue.\u201d<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tChoose the call queue you want to manage from the list. A new window will pop up on the right side of your screen.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tScroll down to find the \u201cMain Options\u201d section<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWithin this interface, you can view Main options, Agent and timing options and Announcement options.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t

      How to Customise the Main Configuration Settings in a Call Queue?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      To change the main settings in a call queue, do the following:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t

      \u00a0Log into your account using\u00a0right credentials <\/strong>and follow the steps below<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t\t\t
        \n\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick on the \u201cSettings\u201d<\/b> icon located in the bottom-left sidebar.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tNavigate to the call queue within the administrator settings and select the call queue label.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThen scroll down to the main options.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick on \u201cConfigure\u201d<\/b> button next to main options.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t

        A New Pop-Up Will Emerge On The Right Side, Providing You With The Capability To Oversee The Following Options:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

        \n\t\t\t\t\t\t
        \n\t\t\t\t\t
        \n\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Access\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t\t
        \n\t\t\t
        \n\t\t\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t

        How to Enable Auto Fill?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t
          \n\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAuto fill automatically adds incoming calls to the queue, even if no agents are available right away. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t

          Here\u2019s A Breakdown:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

          \n\t\t\t\t
          \n\t\t\t\t\t\t\t\t\t

          Automatic Queueing:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

          \n\t\t\t\t
          \n\t\t\t\t\t\t\t
            \n\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWhen the \u201cauto fill\u201d feature is enabled, incoming calls are automatically placed into the call queue, regardless of the current availability or status of agents.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIt ensures that no calls are missed or left unanswered.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
            \n\t\t\t\t
            \n\t\t\t\t\t\t\t\t\t

            Queue Prioritisation:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

            \n\t\t\t\t
            \n\t\t\t\t\t\t\t
              \n\t\t\t\t\t\t\t
            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThe system may prioritise calls in the queue based on factors such as the order in which they were received, the type of service requested, or any predetermined criteria set by the business.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
              \n\t\t\t\t
              \n\t\t\t\t\t\t\t\t\t

              Wait Time and Messaging:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

              \n\t\t\t\t
              \n\t\t\t\t\t\t\t
                \n\t\t\t\t\t\t\t
              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCallers placed in the queue through auto fill may experience wait times until an agent becomes available.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tDuring this time, businesses can use automated messages to inform callers about the estimated wait time, offer alternative contact options, or provide relevant information.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                \n\t\t\t\t
                \n\t\t\t\t\t\t\t\t\t

                Configurable Settings:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                \n\t\t\t\t
                \n\t\t\t\t\t\t\t
                  \n\t\t\t\t\t\t\t
                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThe auto fill feature is typically configurable, allowing administrators to define parameters such as the maximum number of calls in the queue, conditions for enabling or disabling auto fill, and any specific messaging to be delivered to callers in the queue.
                  <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSelect a call queue you want to edit. Go to Main options and click configure. From here enable auto fill. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                  \n\t\t\t\t
                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                  \n\t\t\t\t\t\t
                  \n\t\t\t\t\t
                  \n\t\t\t
                  \n\t\t\t\t\t\t
                  \n\t\t\t\t
                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"How\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                  \n\t\t\t\t\t\t
                  \n\t\t\t\t\t
                  \n\t\t\t
                  \n\t\t\t\t\t\t
                  \n\t\t\t\t
                  \n\t\t\t\t\t

                  How To Select Ring Strategy?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                  \n\t\t\t\t
                  \n\t\t\t\t\t\t\t
                    \n\t\t\t\t\t\t\t
                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIt refers to the process of managing incoming calls within a call queue by employing different distribution strategies.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIn a call center or customer service environment, where there are multiple agents (members) available to handle incoming calls, efficient call distribution ensures that calls are handled effectively and that workloads are distributed fairly among the available resources.
                    <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSelect a call queue you want to edit. Go Main options and click configure. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick change button next to Select your ring strategy. Choose your strategy and click done. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t\t\t

                    Call Distribution Strategies:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t\t\t

                    Random:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                    \n\t\t\t\t
                    \n\t\t\t\t\t\t\t
                      \n\t\t\t\t\t\t\t
                    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCalls are distributed randomly among available agents.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWhile this method lacks predictability, it can be useful for preventing patterns that might emerge with more deterministic strategies.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                      \n\t\t\t\t
                      \n\t\t\t\t\t\t\t\t\t

                      Linear:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                      \n\t\t\t\t
                      \n\t\t\t\t\t\t\t
                        \n\t\t\t\t\t\t\t
                      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMembers are assigned a fixed priority level, and calls are distributed based on these priorities.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tHigher-priority members receive calls before lower-priority ones.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThis is useful when some agents have specialised skills or need to handle more critical issues.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                        \n\t\t\t\t
                        \n\t\t\t\t\t\t\t\t\t

                        Fewest Calls:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                        \n\t\t\t\t
                        \n\t\t\t\t\t\t\t
                          \n\t\t\t\t\t\t\t
                        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tCalls are directed to the member who has handled the fewest calls or has the least current workload.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThis strategy aims to balance the workload evenly among members.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                          \n\t\t\t\t
                          \n\t\t\t\t\t\t\t\t\t

                          Ring All:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                          \n\t\t\t\t
                          \n\t\t\t\t\t\t\t
                            \n\t\t\t\t\t\t\t
                          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThe \u201cRing All\u201d call queue strategy is a distribution method where an incoming call is simultaneously presented to all available agents within a particular call queue.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThis strategy is also known as \u201cSimultaneous Ring\u201d or \u201cRing All Phones\u201d.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                            \n\t\t\t\t
                            \n\t\t\t\t\t\t\t\t\t

                            Least-recent:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                            \n\t\t\t\t
                            \n\t\t\t\t\t\t\t
                              \n\t\t\t\t\t\t\t
                            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIt will call the agent who was least recently called<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                              \n\t\t\t\t
                              \n\t\t\t\t\t\t\t\t\t

                              Rrmemory:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                              \n\t\t\t\t
                              \n\t\t\t\t\t\t\t
                                \n\t\t\t\t\t\t\t
                              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIt will remember where we left the last ring pass (which member gets the calls, it will remember it and start the call with the next agent in line).<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                \n\t\t\t\t
                                \n\t\t\t\t\t\t\t\t\t

                                Wrandom:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                \n\t\t\t\t
                                \n\t\t\t\t\t\t\t
                                  \n\t\t\t\t\t\t\t
                                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIt will work as a random strategy, but it depends on a penalty.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                                  \n\t\t\t\t\t\t
                                  \n\t\t\t\t\t
                                  \n\t\t\t
                                  \n\t\t\t\t\t\t
                                  \n\t\t\t\t
                                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"How\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                                  \n\t\t\t\t\t\t
                                  \n\t\t\t\t\t
                                  \n\t\t\t
                                  \n\t\t\t\t\t\t
                                  \n\t\t\t\t
                                  \n\t\t\t\t\t

                                  How To Select Music On Hold Class?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                  \n\t\t\t\t
                                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                  \n\t\t\t\t
                                  \n\t\t\t\t\t\t\t\t\t

                                  Let\u2019s Break Down The Key Components:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                  \n\t\t\t\t
                                  \n\t\t\t\t\t\t\t\t\t

                                  Music on Hold (MOH):<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                  \n\t\t\t\t
                                  \n\t\t\t\t\t\t\t
                                    \n\t\t\t\t\t\t\t
                                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMusic on Hold is a feature in telecommunication systems that plays recorded music or audio messages to callers when they are put on hold during a phone call.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIt is commonly used in scenarios where callers may need to wait before being connected to a live agent or during call transfers.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                    \n\t\t\t\t
                                    \n\t\t\t\t\t\t\t\t\t

                                    Select a Playlist From MOH:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                    \n\t\t\t\t
                                    \n\t\t\t\t\t\t\t
                                      \n\t\t\t\t\t\t\t
                                    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSelect a call queue you want to edit. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGo to Main options and click configure. Scroll down and click change button next to select your music on hold class.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tChoose your music on hold and click done.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                                      \n\t\t\t\t\t\t
                                      \n\t\t\t\t\t
                                      \n\t\t\t
                                      \n\t\t\t\t\t\t
                                      \n\t\t\t\t
                                      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"How\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                                      \n\t\t\t\t\t\t
                                      \n\t\t\t\t\t
                                      \n\t\t\t
                                      \n\t\t\t\t\t\t
                                      \n\t\t\t\t
                                      \n\t\t\t\t\t

                                      How To Select Join Empty?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                      \n\t\t\t\t
                                      \n\t\t\t\t\t\t\t
                                        \n\t\t\t\t\t\t\t
                                      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThe feature in call queue related to the management of incoming calls within a queue system when there are no available agents to address them promptly.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThe system incorporates a set of configurable options, namely \u201cYes,\u201d \u201cNo,\u201d \u201cLoose,\u201d and \u201cStrict,\u201d allowing administrators to define the specific behavior of the queue in the absence of available agents.
                                        <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSelect a call queue you want to edit. Go to Main options and click configure. Scroll down and click change button besides join empty<\/b>. Choose your option and click done.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                        \n\t\t\t\t
                                        \n\t\t\t\t\t\t\t\t\t

                                        Yes:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                        \n\t\t\t\t
                                        \n\t\t\t\t\t\t\t
                                          \n\t\t\t\t\t\t\t
                                        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWhen configured to \u201cYes,\u201d incoming callers can be queued even if no agents are currently available.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThe system will intelligently retain these calls in the queue until an agent becomes accessible.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                          \n\t\t\t\t
                                          \n\t\t\t\t\t\t\t\t\t

                                          No:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                          \n\t\t\t\t
                                          \n\t\t\t\t\t\t\t
                                            \n\t\t\t\t\t\t\t
                                          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIn contrast, opting for \u201cNo\u201d ensures that callers are not placed in the queue when no agents are available.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThis setting triggers predefined actions, such as routing the caller to a voicemail system or playing a customised message conveying the unavailability of agents.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                            \n\t\t\t\t
                                            \n\t\t\t\t\t\t\t\t\t

                                            Loose:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                            \n\t\t\t\t
                                            \n\t\t\t\t\t\t\t
                                              \n\t\t\t\t\t\t\t
                                            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThe term \u201cLoose\u201d implies a more flexible approach, allowing for a certain degree of tolerance in placing callers in the queue even when agent availability is limited.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThis setting aims to balance responsiveness with the system\u2019s capacity.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                              \n\t\t\t\t
                                              \n\t\t\t\t\t\t\t\t\t

                                              Strict:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                              \n\t\t\t\t
                                              \n\t\t\t\t\t\t\t
                                                \n\t\t\t\t\t\t\t
                                              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tConversely, selecting \u201cStrict\u201d denotes a less flexible approach.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThe system, when set to \u201cStrict,\u201d exhibits reduced tolerance for placing callers in the queue during periods of agent unavailability, emphasizing a structured and controlled handling of incoming calls.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                                \n\t\t\t\t
                                                \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                                                \n\t\t\t\t\t\t
                                                \n\t\t\t\t\t
                                                \n\t\t\t
                                                \n\t\t\t\t\t\t
                                                \n\t\t\t\t
                                                \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                                                \n\t\t\t\t\t\t
                                                \n\t\t\t\t\t
                                                \n\t\t\t
                                                \n\t\t\t\t\t\t
                                                \n\t\t\t\t
                                                \n\t\t\t\t\t

                                                How To Select Leave An Empty?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                                \n\t\t\t\t
                                                \n\t\t\t\t\t\t\t
                                                  \n\t\t\t\t\t\t\t
                                                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIn the event of agent unavailability or when all agents are logged out, effective management of caller experiences within the call queue becomes necessary.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIt provides users with a range of options for their queue status.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAdministrators can configure settings to allow users the flexibility to voluntarily exit the call queue when no agent is available, denoted by the \u201cYes\u201d<\/b> option.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tConversely, the \u201cNo\u201d<\/b> option ensures that users are retained in the queue even in the absence of agents.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tFurther customisation is facilitated through nuanced choices such as \u201cLoose\u201d and \u201cStrict,\u201d each offering varying degrees of adherence to the queue management protocols.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tThese sophisticated options empower organisations to align their call queue strategies with specific operational requirements, ultimately optimising the balance between customer satisfaction and resource utilization in a professional and tailored manner.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
                                                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSelect a call queue you want to edit. Go to Main options and click configure. Scroll down and click change button besides Leave empty<\/b>. Choose your option and click done.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                                  \n\t\t\t\t
                                                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
                                                  \n\t\t\t\t\t\t
                                                  \n\t\t\t\t\t
                                                  \n\t\t\t
                                                  \n\t\t\t\t\t\t
                                                  \n\t\t\t\t
                                                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Leave\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                                  Call Queue (Main Options) How Can Organisations Optimise The Functionality Of Call Queues Within Our Communication Dashboard? To make the most of call queues you need to log in to your account. Follow these steps to manage and customise your call queues: Log into your account. Go to the \u201cSettings\u201d icon positioned at the left-bottom […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45],"tags":[],"class_list":["post-2855","post","type-post","status-publish","format-standard","hentry","category-voip-business-call-queue"],"yoast_head":"\nVoIP Business-Call Queue (Main options) - Knowledge Base<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VoIP Business-Call Queue (Main options) - Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Call Queue (Main Options) How Can Organisations Optimise The Functionality Of Call Queues Within Our Communication Dashboard? To make the most of call queues you need to log in to your account. Follow these steps to manage and customise your call queues: Log into your account. Go to the \u201cSettings\u201d icon positioned at the left-bottom […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/\" \/>\n<meta property=\"og:site_name\" content=\"Knowledge Base\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-16T10:29:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-12T08:18:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-5-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1349\" \/>\n\t<meta property=\"og:image:height\" content=\"625\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#\\\/schema\\\/person\\\/edfef96103ea2bb6ca36f9eee694a707\"},\"headline\":\"VoIP Business-Call Queue (Main options)\",\"datePublished\":\"2023-12-16T10:29:44+00:00\",\"dateModified\":\"2025-02-12T08:18:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/\"},\"wordCount\":1227,\"image\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/call-queue-5-1-1024x474.png\",\"articleSection\":[\"Call Queue\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/\",\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/\",\"name\":\"VoIP Business-Call Queue (Main options) - Knowledge Base\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/call-queue-5-1-1024x474.png\",\"datePublished\":\"2023-12-16T10:29:44+00:00\",\"dateModified\":\"2025-02-12T08:18:18+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#\\\/schema\\\/person\\\/edfef96103ea2bb6ca36f9eee694a707\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/call-queue-5-1.png\",\"contentUrl\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/call-queue-5-1.png\",\"width\":1349,\"height\":625},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-call-queue-main-options-new\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Call Queue\",\"item\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/category\\\/voip-business-call-queue\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"VoIP Business-Call Queue (Main options)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#website\",\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/\",\"name\":\"Knowledge Base\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#\\\/schema\\\/person\\\/edfef96103ea2bb6ca36f9eee694a707\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\\\/\\\/voipbusiness.com\\\/kb\"],\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/author\\\/alan_4m0ixiij\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"VoIP Business-Call Queue (Main options) - Knowledge Base","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"VoIP Business-Call Queue (Main options) - Knowledge Base","og_description":"Call Queue (Main Options) How Can Organisations Optimise The Functionality Of Call Queues Within Our Communication Dashboard? To make the most of call queues you need to log in to your account. Follow these steps to manage and customise your call queues: Log into your account. Go to the \u201cSettings\u201d icon positioned at the left-bottom […]","og_url":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/","og_site_name":"Knowledge Base","article_published_time":"2023-12-16T10:29:44+00:00","article_modified_time":"2025-02-12T08:18:18+00:00","og_image":[{"width":1349,"height":625,"url":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-5-1.png","type":"image\/png"}],"author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"9 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/#article","isPartOf":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/"},"author":{"name":"admin","@id":"https:\/\/www.voipbusiness.com\/kb\/#\/schema\/person\/edfef96103ea2bb6ca36f9eee694a707"},"headline":"VoIP Business-Call Queue (Main options)","datePublished":"2023-12-16T10:29:44+00:00","dateModified":"2025-02-12T08:18:18+00:00","mainEntityOfPage":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/"},"wordCount":1227,"image":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/#primaryimage"},"thumbnailUrl":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-5-1-1024x474.png","articleSection":["Call Queue"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/","url":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/","name":"VoIP Business-Call Queue (Main options) - Knowledge Base","isPartOf":{"@id":"https:\/\/www.voipbusiness.com\/kb\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/#primaryimage"},"image":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/#primaryimage"},"thumbnailUrl":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-5-1-1024x474.png","datePublished":"2023-12-16T10:29:44+00:00","dateModified":"2025-02-12T08:18:18+00:00","author":{"@id":"https:\/\/www.voipbusiness.com\/kb\/#\/schema\/person\/edfef96103ea2bb6ca36f9eee694a707"},"breadcrumb":{"@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/#primaryimage","url":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-5-1.png","contentUrl":"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/call-queue-5-1.png","width":1349,"height":625},{"@type":"BreadcrumbList","@id":"https:\/\/www.voipbusiness.com\/kb\/voip-business-call-queue-main-options-new\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.voipbusiness.com\/kb\/"},{"@type":"ListItem","position":2,"name":"Call Queue","item":"https:\/\/www.voipbusiness.com\/kb\/category\/voip-business-call-queue\/"},{"@type":"ListItem","position":3,"name":"VoIP Business-Call Queue (Main options)"}]},{"@type":"WebSite","@id":"https:\/\/www.voipbusiness.com\/kb\/#website","url":"https:\/\/www.voipbusiness.com\/kb\/","name":"Knowledge Base","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.voipbusiness.com\/kb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.voipbusiness.com\/kb\/#\/schema\/person\/edfef96103ea2bb6ca36f9eee694a707","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6a812eb3791f9013a3e5d4757dccc9d59dbeea01cafedb906ba29b38a6001187?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/voipbusiness.com\/kb"],"url":"https:\/\/www.voipbusiness.com\/kb\/author\/alan_4m0ixiij\/"}]}},"_links":{"self":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts\/2855","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/comments?post=2855"}],"version-history":[{"count":35,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts\/2855\/revisions"}],"predecessor-version":[{"id":6956,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/posts\/2855\/revisions\/6956"}],"wp:attachment":[{"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/media?parent=2855"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/categories?post=2855"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.voipbusiness.com\/kb\/wp-json\/wp\/v2\/tags?post=2855"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}