{"id":2603,"date":"2023-12-12T14:56:16","date_gmt":"2023-12-12T14:56:16","guid":{"rendered":"https:\/\/voipbusiness.com\/kb\/?p=2603"},"modified":"2025-03-08T10:07:35","modified_gmt":"2025-03-08T10:07:35","slug":"voip-business-music-on-hold","status":"publish","type":"post","link":"https:\/\/www.voipbusiness.com\/kb\/voip-business-music-on-hold\/","title":{"rendered":"VoIP Business-Music on hold"},"content":{"rendered":"\t\t
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Music on hold<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Overview <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Music on Hold (MOH) replaces silence or standard ringtones with music when callers are placed on hold. This feature improves the caller experience and gives a professional impression.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Adding a New MOH Playlist\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Create a personalized caller experience by adding new Music on Hold (MOH) playlists. \n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tLog in to your account.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGo to \u201cSettings\u201d and click \u201cMusic on Hold\u201d.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick \u201c+Add Playlist\u201d<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tEnter playlist \u201cname\u201d and click \u201ccreate playlist\u201d<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Changing Music on Hold\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Update or change the Music on Hold (MOH) to match your preferences by following these steps:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tGo to \u201cSettings\u201d and click \u201cMy Settings\u201d <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tScroll down and click \u201cshow\u201d next to \u201cuser based call routing\u201d <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tAgain scroll down and set \u201cCustom Music on Hold\u201d and click \"change playlist\u201d <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tSelect a \u201cplaylist\u201d and click \u201cDone\" <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Editing a Music on Hold \n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      Modify your custom Music on Hold (MOH) playlists by adding, removing, or rearranging tracks.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      Adding A Music File <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tIn the \u201cadministrator settings\u201d navigate to \u201cMusic on Hold\u201d <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tHover on the \u201cplaylist name\u201d and click \u201cconfigure\u201d <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick \u201cAdd\/remove music\u201d.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tEnter music file \u201cname\u201d and click \u201cupload\u201d to add music file from your device.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Adding\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        Changing the Order of Tracks\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Set the order of music files in any of your custom playlist. Follow the steps below to change order:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tClick the change order\" button. \"<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWith every sound file there is a \"drag\" button. <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tDrag tracks to rearrange them<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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          Deleting an MOH Playlist\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          You can easily delete a playlist by following the steps below:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tLog in and go to Settings > Music on Hold.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tHover on a playlist and click \u201cconfigure\u201d.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tScroll down to \u201cdelete this playlist\u201d and click \u201cdelete\u201d <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tConfirm by clicking \u201cYes\u201d.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            Note: Keep in mind that you can only custom playlists.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Music on hold Overview Music on Hold (MOH) replaces silence or standard ringtones with music when callers are placed on hold. This feature improves the caller experience and gives a professional impression. Adding a New MOH Playlist Create a personalized caller experience by adding new Music on Hold (MOH) playlists. Log in to your account. […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[40],"tags":[],"class_list":["post-2603","post","type-post","status-publish","format-standard","hentry","category-voip-business-moh"],"yoast_head":"\nVoIP Business-Music on hold - Knowledge Base<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VoIP Business-Music on hold - Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"Music on hold Overview Music on Hold (MOH) replaces silence or standard ringtones with music when callers are placed on hold. This feature improves the caller experience and gives a professional impression. Adding a New MOH Playlist Create a personalized caller experience by adding new Music on Hold (MOH) playlists. Log in to your account. […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.voipbusiness.com\/kb\/voip-business-music-on-hold\/\" \/>\n<meta property=\"og:site_name\" content=\"Knowledge Base\" \/>\n<meta property=\"article:published_time\" content=\"2023-12-12T14:56:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-08T10:07:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.voipbusiness.com\/kb\/wp-content\/uploads\/2023\/12\/Add-Playlist.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"1366\" \/>\n\t<meta property=\"og:image:height\" content=\"645\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"Eric Faiz\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Eric Faiz\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-music-on-hold\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-music-on-hold\\\/\"},\"author\":{\"name\":\"Eric Faiz\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/#\\\/schema\\\/person\\\/491e57d1cbfd126ad08b526418cac654\"},\"headline\":\"VoIP Business-Music on hold\",\"datePublished\":\"2023-12-12T14:56:16+00:00\",\"dateModified\":\"2025-03-08T10:07:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-music-on-hold\\\/\"},\"wordCount\":303,\"image\":{\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-music-on-hold\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/Add-Playlist.gif\",\"articleSection\":[\"MOH\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-music-on-hold\\\/\",\"url\":\"https:\\\/\\\/www.voipbusiness.com\\\/kb\\\/voip-business-music-on-hold\\\/\",\"name\":\"VoIP Business-Music on hold - 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This feature improves the caller experience and gives a professional impression. Adding a New MOH Playlist Create a personalized caller experience by adding new Music on Hold (MOH) playlists. Log in to your account. 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