{"id":1377,"date":"2023-12-05T14:10:57","date_gmt":"2023-12-05T14:10:57","guid":{"rendered":"https:\/\/voipbusiness.com\/kb\/?p=1377"},"modified":"2025-02-14T10:21:01","modified_gmt":"2025-02-14T10:21:01","slug":"voip-business-task-hub","status":"publish","type":"post","link":"https:\/\/www.voipbusiness.com\/kb\/voip-business-task-hub\/","title":{"rendered":"VoIP Business-Task Hub"},"content":{"rendered":"

1.\u00a0 How can\u00a0 you access the VoIP business task<\/span><\/strong> hub?<\/h1>\n

To get to the Task Hub in our communication dashboard, follow these easy steps:<\/p>\n

    \n
  • Log in to your account.<\/li>\n
  • Navigate to the task hub by selecting the dedicated icon situated on the left sidebar.<\/li>\n
  • A new interface will appear, providing you with comprehensive access to explore and use “Task Hub”<\/strong> module.<\/li>\n<\/ul>\n

    \"\"<\/p>\n

    2.\u00a0 How can one create “space” within the Task Hub?<\/strong><\/h3>\n
      \n
    • Access the Task Hub through the dedicated icon in the left sidebar.<\/li>\n
    • Scroll down the sidebar within the Task Hub and select the ‘new space’ button.<\/li>\n
    • A new screen will pop up in the middle of your screen.<\/li>\n<\/ul>\n

      \"\"<\/p>\n

        \n
      • Type in the space name and choose the colour for your space. .<\/li>\n<\/ul>\n

        \"\"<\/p>\n

        \"\"<\/p>\n

          \n
        • Decide if the space should be private or part of the VoIP workspace.<\/li>\n<\/ul>\n

          \"\"<\/p>\n

            \n
          • Finally, click the \u2018Create Space\u2019 button.<\/li>\n
          • \"how<\/li>\n<\/ul>\n

            3.\u00a0 How can one edit existing spaces within the Task Hub?<\/strong><\/h3>\n
              \n
            • Initiate the process by selecting the Task Hub icon situated in the left sidebar.<\/li>\n
            • Scroll down, hover on the space name you want to edit and click the \u2018Edit\u2019 button.<\/li>\n<\/ul>\n

              \"\"<\/p>\n

                \n
              • A new screen will open, allowing you to change the space name, prefix, colour, type, task statuses, groups, and move tasks.<\/li>\n<\/ul>\n

                Here you are able to Edit:<\/p>\n

                  \n
                • Space name<\/strong><\/li>\n
                • Space prefix<\/strong><\/li>\n
                • Space color\u00a0<\/strong><\/li>\n
                • Type<\/strong><\/li>\n
                • Task Statuses<\/strong><\/li>\n
                • Groups<\/strong><\/li>\n
                • Move Task<\/strong><\/li>\n<\/ul>\n

                  \"\"<\/p>\n

                  \"How<\/h2>\n

                  Groups in Spaces<\/h2>\n

                  1.\u00a0 How does one create a group within a space in Task Hub?<\/h3>\n

                  To create a group within a space in\u00a0 our communication dashboard, follow the steps below:<\/p>\n

                    \n
                  • Log in to your account and access the Task Hub by clicking on the dedicated icon in the left sidebar.<\/li>\n
                  • Scroll down to the ‘Spaces’ section to find your desired space.<\/li>\n
                  • Hover on space name and click on the ‘Edit’ button for the chosen space.<\/li>\n<\/ul>\n

                    \"\"<\/p>\n

                      \n
                    • Within the editing interface, navigate to the ‘Groups’ section and click on the ‘Add Group’ button.<\/li>\n<\/ul>\n

                      \"\"<\/p>\n

                        \n
                      • Enter the desired group name and choose a color for this group.<\/li>\n<\/ul>\n

                        \"\"<\/p>\n

                          \n
                        • Complete the process by clicking the ‘Add’ button.<\/li>\n<\/ul>\n

                          By following these steps, you will successfully create a group within the specified space, enhancing organisational structure and collaboration.<\/p>\n

                          \"How<\/p>\n

                          2.\u00a0 How can one relocate all tasks from one group to another within the Space or one space to another?<\/strong><\/h3>\n

                          Here’s a more professional and informative version:<\/h3>\n
                            \n
                          • Navigate to the Task Hub icon located in the left sidebar of the interface.<\/li>\n
                          • Scroll down to the Spaces section and select the Edit icon to modify task details.<\/li>\n<\/ul>\n

                            \"\"<\/p>\n

                              \n
                            • Opt for the “Move Task” option.<\/li>\n<\/ul>\n

                              \"\"<\/p>\n

                                \n
                              • Designate the desired space where your target group is located.<\/li>\n<\/ul>\n

                                \"\"<\/p>\n

                                  \n
                                • Subsequently, define the task status according to your preference.<\/li>\n<\/ul>\n

                                  \"\"<\/p>\n

                                    \n
                                  • Use the new interface to specify the group for the task and conclude by clicking the Save button to confirm the changes.<\/li>\n<\/ul>\n

                                    \"\"<\/p>\n

                                    \"Move<\/p>\n

                                    3. How can additional task statuses be added within a space?<\/strong><\/h3>\n

                                    Statuses help in tracking and managing the progress of tasks through different stages of completion, providing a clear overview of where each task stands in the workflow.<\/p>\n

                                    To customise task statuses in line with your preferences follow these steps:<\/p>\n

                                      \n
                                    • Access the Task Hub icon in the left sidebar.<\/li>\n
                                    • Navigate to the Spaces section by scrolling down the sidebar within Task Hub.<\/li>\n
                                    • Select the Edit icon, triggering a new popup on your screen.<\/li>\n<\/ul>\n

                                      \"\"<\/p>\n

                                        \n
                                      • Choose the “Task Statuses” option within the popup.<\/li>\n<\/ul>\n

                                        \"\"<\/p>\n

                                          \n
                                        • Click on “Add Status”.<\/li>\n<\/ul>\n

                                          \"\"<\/p>\n

                                            \n
                                          • Input the desired status title, specifying its type and choose color.<\/li>\n
                                          • Complete the process by clicking the “Submit” button to integrate tailored task statuses seamlessly into your VoIP business workflow.<\/li>\n<\/ul>\n

                                            \"\"<\/p>\n

                                            \"Task<\/p>\n

                                            Task<\/strong><\/h2>\n

                                            1. How can tasks be created in the Task Hub within our communication dashboard?<\/h3>\n

                                            To add a task, follow these steps:<\/p>\n

                                              \n
                                            • Log in to your account, click on the Task Hub icon in the left sidebar.<\/li>\n<\/ul>\n

                                              \"\"<\/p>\n

                                                \n
                                              • Select your desired space, and then click on the ‘Task’ option in the left sidebar to view all tasks within that space.<\/li>\n<\/ul>\n

                                                \"\"<\/p>\n

                                                  \n
                                                • Subsequently, click on the ‘Add Task’ button.<\/li>\n<\/ul>\n

                                                  \"\"<\/p>\n

                                                    \n
                                                  • Allowing you to input the task name and choose the desired space from the options list provided.<\/li>\n
                                                  • Then click on submit button.<\/li>\n<\/ul>\n

                                                    \"\"<\/p>\n

                                                    \"Add<\/p>\n

                                                    2.\u00a0 Why is task creation crucial for organised workflow?<\/strong><\/h3>\n

                                                    Task creation is essential for maintaining an organised workflow within the context of a calling system for several reasons:<\/p>\n

                                                    Efficient Response to Calls:<\/h4>\n
                                                      \n
                                                    • Tasks associated with incoming calls can be created, assigned, and tracked within the Task Hub, facilitating a swift and organised response to customer inquiries, issues, or service requests.<\/li>\n<\/ul>\n

                                                      Team Collaboration:<\/h4>\n
                                                        \n
                                                      • Task creation improves collaboration among team members, enabling them to work together seamlessly in addressing calls, sharing information, and providing a unified and efficient response to callers.<\/li>\n<\/ul>\n

                                                        Deadline Tracking for Call-related Tasks:<\/h4>\n
                                                          \n
                                                        • The Task Hub includes deadline features, allowing users to set and track deadlines for call-related tasks.<\/li>\n
                                                        • It ensures that time-sensitive calls are handled promptly, contributing to improved customer service.<\/li>\n<\/ul>\n

                                                          Accountability in Call Handling:<\/h4>\n
                                                            \n
                                                          • Each task can be associated with a responsible party or team member, encouraging accountability in call handling.<\/li>\n
                                                          • Team members are aware of their roles and responsibilities, reducing the risk of missed calls or delayed responses.<\/li>\n<\/ul>\n

                                                            3.\u00a0 How to edit a task?<\/strong><\/h3>\n
                                                              \n
                                                            • Accessing the Task Hub icon in the left sidebar.<\/li>\n
                                                            • Selecting the relevant space, and clicking on ‘Task’ to display associated tasks.<\/li>\n<\/ul>\n

                                                              \"\"<\/p>\n

                                                              \"\"<\/p>\n

                                                                \n
                                                              • Next, click on the desired task.<\/li>\n<\/ul>\n

                                                                \"\"<\/p>\n

                                                                  \n
                                                                • Providing you with the ability to efficiently edit various parameters.<\/li>\n<\/ul>\n

                                                                  \"\"<\/p>\n

                                                                  \"\"<\/p>\n

                                                                    \n
                                                                  • you can track your task by seeing the activity.<\/li>\n<\/ul>\n

                                                                    \"\"<\/p>\n

                                                                    \"How<\/p>\n

                                                                     <\/p>\n

                                                                     <\/p>\n

                                                                     <\/p>\n","protected":false},"excerpt":{"rendered":"

                                                                    1.\u00a0 How can\u00a0 you access the VoIP business task hub? To get to the Task Hub in our communication dashboard, follow these easy steps: Log in to your account. Navigate to the task hub by selecting the dedicated icon situated on the left sidebar. A new interface will appear, providing you with comprehensive access to […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[87],"tags":[],"class_list":["post-1377","post","type-post","status-publish","format-standard","hentry","category-voip-business-task-hub"],"yoast_head":"\nVoIP Business-Task Hub - Knowledge Base<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VoIP Business-Task Hub - Knowledge Base\" \/>\n<meta property=\"og:description\" content=\"1.\u00a0 How can\u00a0 you access the VoIP business task hub? To get to the Task Hub in our communication dashboard, follow these easy steps: Log in to your account. 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