Sales: 0333 344 9311 

Home » What is VoIP?

What is VoIP?

What is VoIP?

VoIP is an abbreviation for Voice Over Internet Protocol, a cloud-based communication system that connects by conveying the voice over IP networks. It changes analogue phone signals into digital signals to transmit over the internet.
Calls are no longer reliant on the conventional phone system. VoIP delivers extensive functionality at a reasonable cost for businesses.

Many business owners who use VoIP phone system report cost savings up to 70% than the traditional phone system. VoIP function is operated simply with a separate device like an analogue telephone adaptor or in a mobile phone itself. The modern means of communication includes several business features that increases efficiency, productivity and revenue.

How does VoIP work?

VoIP changes analogue phone signals into digital signals to be conveyed on the internet, which can work with an Analogue Telephone Adapter, or simply with a mobile phone. It enables you to make and receive calls through your computer, a phone set or a VoIP phone.

What to look at in a cloud communications system (VoIP)?

Your requirements depend on how many employees you have and the features you need.
Your requirement depends on the number of employees that you have and the features that your business needs.

Some aspects you need to look into include:

  • Cost: Calling plans can be ongoing from a month-to-month basis or yearly or a fixed term contract.
  • Service: Do you need to contact the support team within your business hour?
  • Coverage Area: Does the VoIP provider offer calling capacities in your functional areas?
  • Users: Does your service provider has the ability to manage multiple users.
  • Functionality: Does your VoIP provider fulfil the requirements of your business?
Do I need to sign a contract?
  • VOIP Business offers the flexibility of monthly service, to maximize your savings.
  • VOIP Business also provides annual plans.

You can choose the plan that best suits your team and you won’t be tied down with a fixed term contract.

How many VoIP calls can I make at a time?
  • VOIP Business allows unlimited calls. The number of call you can make will actually depend on your bandwidth. VoIP phone supports three simultaneous calls; however, that can vary based on the equipment.
  • In comparison, a conventional phone system would require you to roll over lines to manage multiple calls. Handling various calls at once is one of the competitive advantages of VoIP services. Callers will never get a busy signal, even if you only have one phone number.
Do VoIP Providers also provide internet phone services? 

No, usually VoIP providers don’t provide internet service.
VoIP phone can work with your existing ISP (Internet Service Provider), you would not have any problems with the speed or reliability. Each business will require at least 100kbps per phone line (roughly 0.1 Mbps).

How is VoIP different from traditional landline?

Cost for VoIP technology is cheaper than conventional landline phone systems both in terms of setup and maintenance. VoIP offers broad features and services, which makes it much easier and user friendly for its users. It works over internet and allows you to make and receive calls either by computer or phone.

What Kind of VoIP Equipment Do I Need?

Apart from a phone device as a core-essential, VoIP users need a virtual number service. Additionally, those who want to make and receive calls over their computers may need a hardware, a soft phone software, a microphone, speakers and/or a headset. Besides, for most businesses using VoIP requires to have an IP phone, a business VoIP provider and a stable high-speed Internet connection. Moreover, for an extended level of VoIP usage, users who wish to deploy their VoIP phone services in the office or at home need to have Analogue Telephone Adapters. And last but not least, VoIP users need to meet the required amount of bandwidth in order to use VoIP technology.

What are the advantages of VoIP?

VoIP facilitates communication by lowering the costs considerably and by raising the functionality and flexibility. VoIP has abolished for its users the fees for substantiation and installation which we used to pay for conventional phone systems in forms of “taxes” and “service fees”. With this technological revolution, companies are only in charge of paying for what they use (e.g. a VoIP Business call over a traditional phone call). Besides, it routes incoming phone calls to the VoIP phones of its users, it is able to interact with analogue-phones, and it enables to work from anywhere as long as one has a good and stable internet connection, e.g., call center agents. VoIP utilizes IP networks (the Internet being the widest IP network) to end and route calls that is why it so cost-effective and functional.


How fast Internet connection I need to use VoIP Service?

It is true that reliability and quality of your calls pretty much depends on your Internet connection speed. However, each VoIP provider has different requirement about minimum band width for VoIP technology, depending on their thresholds. One has to keep in mind that some calls such as HD calls and video calls like Skype requires a much higher bandwidth and Internet speed.

Are there any limitations to use a VoIP system?

No, there are no specific limitations on using business VoIP phone service. You can make as many calls as you want, multiple users can connect at a time, and different phone numbers work at a time. However, to prevent any misuse or abuse, only one phone call can be placed per line per second. (This helps avoid those infamous robocalls.)

Can I keep my Existing phone number and use VoIP Phone?

Yes, you can keep you existing number as long as you are provided number portability by your VoIP service provider, which is not always free of charge. Some VoIP service providers already offer number portability for either a one-time or a monthly fee.

Does my computer need to be turned on to keep VoIP phone on?

No, you don’t necessarily need a computer for that. You can use a mobile device and a computer at the same time inter connected, they way you can turn off your computer and still keep your VoIP service running.

Is there a contract for VoIP Business?

With VoIP Business there is a flat monthly fee, no contracts, and zero setup costs. We make your business communication affordable, accessible and easy whether you work from home or in office.

If I lose power, will I still be able to make phone calls with VoIP?

Without an internet connection, the VoIP doesn’t work. Usually, it depends on the working of your router because the router works while having an active internet connection. Once the power is gone, your router will stop working and hence there will be no internet available unless you have a backup power to keep things up and running during power outage.
Tip: During the power outage, you can also shift your calls to a mobile phone or use them directly through a voice mailbox. By doing this, you can lower the chances of busy signals and call rejection for your customers.

What is a virtual number?

A virtual number is used as a telephone number that is not tied to a physical location. It can inform you about the response you get from any particular marketing campaign.
For example: you can get a local virtual number regardless of your physical location which can save charges for your long-distance callers, increasing your accessibility.

Will I lose any business features from landlines if I switch to VoIP?

No, you can use a diverse range of calling features while using VoIP Business. VoIP features already include the features that your landline provider was offers.

How is Skype or Google Voice different from VOIP Business?

Common and straightforward VoIP solutions include Skype and Google Voice. They allow you to make complimentary messages and calls made for personal use.
In comparison, VoIP Business offers you a whole package. The package has all the features that you could need, for example, phone calls, emails, SMS, call recordings, CRM, etc.
Also, VoIP Business has a dedicated team that provides better support and improve the features to enhance the productivity of the product at lower cost.

Does my computer need to be online for me to make a call?

If you have your VoIP app installed on your computer and you are trying to make a call using that computer app, then Yes, you need it to be online. Otherwise, you can make calls using VoIP enabled phone or any smartphone with an active internet connection.

What are international calling rates for VoIP?

VoIP Business, offers market competitive international calling rates. However, these call rates depend upon the country you are calling.

If my business is growing, can I adjust my VoIP phone system?

Yes. One of the biggest advantage of VoIP phone system is ‘better scalability’. You don’t need to pay extra for its upgrade. After upgrade, you can use your VoIP phone system for an unlimited number of users or locations

What is Voicemail-to-Email?

Upon getting a voicemail recording, it will be sent automatically to your email after being converted into .WAV digitally. This way you can listen to it whenever you want.
It works as a reminder as you get the voicemails in your inbox. With voicemail to email, you can listen to voicemail messages through your computer without dialling it with your phone.

What is a cloud PBX?

A cloud PBX allows you to use all of your company’s phone service that is hosted over the internet.
All the features of a PBX can be delivered seamlessly through the internet instead of hardware located on-site. A cloud PBX can save your company thousands in expenses. Your IT team can instead focus on more significant challenges than messing around with an outdated phone system.
Even if you move offices or are located overseas, you’ll be able to access your communication system to make and receive calls.

What is meant by free number porting? 

VOIP Business’s service includes free number porting. This can help you to bring your existing phone numbers when you are switching to VOIP Business. So, you can continue to use the company number your customers are familiar with.

What is a Shared VoIP Call Appearance feature?

Shared Call Appearance allows multiple phones to connect with a single phone line assigned to them. For Example, a user has many phones including office phone, mobile phone and home phone; all these phones will be connected with the same line.
You can receive calls from a particular number over multiple phones or locations. Shared Call Appearance is more suitable for people who are regularly conducting business from more than one place.

What is Voicemail-to-Text?

Voicemail-to-Text (sometimes called voicemail ”transcription”) feature automatically transcribes the voicemail messages you receive and conveys them to you via email or SMS. VoIP Business offers voicemail to text, which can be a game-changer for any businesses if you’re busy or on the move.

What is call Barge-in?

The Barge-In feature, also called “allow interrupt” allows supervisors to listen in on an ongoing call. Also supervisors can choose to interject into the conversation or take over the call.
With barge-in, also called “recognise during prompt,” callers can interrupt or barge in during voice prompts by speaking a vocabulary word.
The Barge-In feature is one of the favourites of many business owners as it can provide live training for new employees.

Can I record calls?

Yes, VOIP Business allows users to record calls through their ‘call recording’ feature. This feature records call on cloud so they can be accessed easily.
Recorded calls exist in a digital format for both inbound and outbound calls. These are also handy for both sales & marketing training and legal purposes.

Does VOIP Business support conference calls?

Yes, VOIP Business provides conference calling capabilities.
With VOIP Business conference calls you can control your conference calls with powerful admin features. For instance, conference calls can also be recorded, plus send calendar invites, and much more.

What is the “Music on Hold” feature?

Music on Hold is a VoIP feature that enables users to play music when the call is on hold or sitting in a call queue.
This feature plays recorded music (or marketing messages). Instead of playing annoying background music, you can broadcast some special discounts or promotions.