What is a Call Log?
With call logs you get a complete record of all your inbound and outbound calls and faxes. You can view the name of the caller, the phone number, or extension dialed, the time, date, and duration of the call.
Benefits of Call Logs
- Improve your business efficiency: call logs are an excellent way of seeing if employees are pulling their weight for making sales calls.
- Improve customer service: with call logs you can find potential issues and fix problems while improving overall customer services.
- Call activity filter: you can use the call activity filter to see outbound, inbound, missed and voicemail at one place.
How to use the ‘call logs’ filter?
- At the top right corner of call log there is a filter icon
- Click on the icon and select the filters you want to apply