Fair Usage Policy
Our Fair Usage Policy (FUP) ensures all users access high-quality services. It is designed to prevent abuse and ensure our services are used fairly and responsibly. By using our services, you agree to accept the terms outlined in this policy.
- VoIP Business service voice and data communication and its acceptable usage include but are not limited to, making and receiving phone calls, sending and receiving text messages and Voicemails, and using features such as call forwarding, voicemail transcription, and call monitoring in a manner consistent with typical usage.
- Customers are not allowed to resell, distribute, or exploit the service for any commercial purpose or use it for excessive outbound calling for a long period of time through VoIP Business.
- VoIP Business reserves the right to monitor usage patterns. If a user violates our fair usage policy, we may restrict, suspend, or terminate the account.
Call Center Use Is not Allowed on Unlimited Plans
Unlimited plans are for standard business use not for call center operations.
If we spot patterns that look like call center activity (like lots of continuous outbound calls), we will step in. We may shift your account to a dedicated call center plan. We also reserve the right to take action, which could include restricting or suspending your service.
Unlimited Calling
- Unlimited calling excluded from the list
- Unlimited calls to landlines and mobile numbers in over 50 locations, excluding the premium rate numbers and those outside the European Economic Area.
- Outbound calls are included in all UK and US plans. For companies in the list , outbound calls only include landlines and local numbers.
- You must pay £5 per month per user other than your subscription plan.
Recurring Charge
All VoIP Business pricing plans are subject to recurring charges, which are billed automatically at the beginning of each cycle.
Billing cycle: Our billing cycle renews every month.
Payment Method: The will be charged automatically from your debit card for each billing period. If the payment is unsuccessful, we may attempt to reprocess the payment, and you will be notified to update your payment information. Failure to do so may result in service interruption.
Price Changes: We reserve the right to change pricing plans. Any changes will be communicated to you in advance, and the new changes will be applied to your next billing cycle.
Plan Downgrade
If you have subscribed to a VoIP Business Complete plan and want to shift to a cheaper (professional plan) plan, you can easily do that. If you downgrade your plan before the end of your billing cycle, the remaining amount will go to reserve funds.
We will use this reserve fund on the next billing date and charge the remaining amount from your debit card. However, this reserve fund is reserved only for a month.
Plan Cancellation
You can cancel your subscription anytime by contacting our customer support team. When Canceling your subscription, please note the following terms and conditions:
Refund
If you cancel your plan before the end of your billing cycle, we will not refund the amount for the remaining days of that cycle. However, you can continue using VoIP Business services till the end of the billing cycle.
Early Termination Fee
Certain plans may be subject to a termination fee if you cancel before the end of the agreed terms. Please refer to specific plan details before cancellation.
VAT
Our prices exclude VAT, which will be added at the applicable rate based on your location. VAT is calculated and applied at the time of billing. If you are VAT-exempt, please provide the documentation before your first billing cycle to ensure your exemption is processed correctly.
Changes To Fair Usage Policy
We reserve the right to update or change this Fair Usage Policy at any time. Any changes will be communicated to you via email or through our website.
